Your privacy matters to us. This Privacy Policy explains what personal information maxwin collects from Filipino players, how we use and protect it, and what rights you have over your own data. By registering an account or using any part of the platform at maxwin.dev, you agree to the practices described on this page. Please read it carefully before you start playing.
When you register an account on maxwin, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and preferred payment details. We also collect information generated by your use of the platform, such as login timestamps, device type, IP address, browser information, and in-app activity including bets placed and games accessed. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for players in the Philippines. We do not collect sensitive personal information such as government-issued ID numbers unless required for identity verification under applicable regulations. All data collection is limited to what is necessary for the operation of the platform and the fulfilment of our legal obligations. If you contact our support team, we may also retain records of that correspondence to help resolve future queries more efficiently.
The personal information we collect is used primarily to create and manage your maxwin account, process deposits and withdrawals in Philippine pesos, and deliver the sports betting and casino-style entertainment services you have signed up for. We also use your data to verify your identity and age in compliance with Philippine regulations, ensuring that only eligible players aged 21 and above can access the platform. Your contact details may be used to send you important account notifications, security alerts, and updates about changes to our terms or this Privacy Policy — these communications are not optional as they are necessary for the safe operation of your account. We may use aggregated, anonymised usage data to analyse platform performance, identify popular features, and improve the mobile experience for Filipino players. maxwin does not use your personal data to serve third-party advertisements, and we do not build advertising profiles based on your gaming activity. If you have opted in to promotional communications, we may occasionally send you relevant offers, but you can withdraw that consent at any time by contacting our support team.
maxwin does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — this is an absolute commitment we make to every player on the platform. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers; all such partners are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we may be required by Philippine law, a court order, or a regulatory authority to disclose personal information, and we will comply with such requirements while notifying you where legally permitted to do so. If maxwin undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We do not share your data with other online gaming platforms, affiliate networks, or advertising exchanges. Any third-party tools embedded in the platform for operational purposes — such as fraud detection systems — are subject to strict data processing agreements that prohibit independent use of your information.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the maxwin platform is encrypted using industry-standard protocols, and sensitive account information is stored in secured, access-controlled environments. Our team conducts regular security reviews and monitors the platform for suspicious activity around the clock, so that any potential threats can be identified and addressed quickly. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine regulatory authorities in accordance with applicable data protection laws. You also play an important role in keeping your account secure — we strongly recommend using a strong, unique password and never sharing your login credentials with anyone. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately so we can take protective action on your behalf.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations under Philippine law. Transaction records, identity verification documents, and account activity logs may be retained for a minimum period as required by applicable financial and gaming regulations, even after an account is closed. Once the required retention period has passed and there is no longer a legitimate legal or operational reason to hold your data, we will securely delete or anonymise it. If you request the closure of your account, we will begin the data retention review process and inform you of the applicable timelines. We do not retain data beyond what is necessary, and we periodically review our data holdings to ensure compliance with this principle. For specific questions about how long a particular category of your data is held, you are welcome to reach out to our support team for clarification.
As a player based in the Philippines, you have the right to request access to the personal information we hold about you, and to ask us to correct any inaccuracies in that data. You may also request the deletion of your personal data where there is no longer a legal or operational basis for us to retain it, subject to our regulatory obligations described in the previous section. If you believe that your data is being processed in a way that is inconsistent with this Privacy Policy or applicable Philippine law, you have the right to raise a complaint with the relevant data protection authority. You can exercise any of these rights by contacting our support team at the email address listed in the footer of this page; we will respond to all verified requests within a reasonable timeframe. We will never penalise you for exercising your data rights, and doing so will not affect your ability to continue using the maxwin platform. Where we rely on your consent as the legal basis for processing certain data — such as promotional communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
maxwin may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable Philippine regulations. When we make material changes, we will update the "last updated" date at the top of this page and, where appropriate, notify registered players via email or an in-app notification. We encourage you to review this page periodically so that you remain informed about how we handle your personal information. Continued use of the platform after an updated policy has been posted constitutes your acceptance of the revised terms. If you have any questions about this Privacy Policy or how your data is handled, our FAQ page is a helpful starting point, and our support team is always available to assist with specific concerns. You can also review our Terms and Conditions for the broader rules that govern your use of the platform.
If you have concerns about how your data is used, our FAQ covers the most common questions from Filipino players. Ready to get started with a platform that puts your security first? Create your free account or log in below.